Customer Support Channels
A 1–hour Response Guarantee
Our user assistance staff is trained to immediately attend to all of our shared hosting users’ inquiries and guidance demands. Via our ticket system, you’ll be able to share your request and a support crew representative will most likely go back to to you in less than max 1 hour. In fact, practice indicates that the average solution time frame is 20 minutes.
A Top–quality Support Service
Our technical support service is delivered by a crew of proficient employees which are prepared to react to your issue right away. You can easily contact the support crew by launching a tech support ticket from your Web Site Control Panel or by submitting us an e–mail. On working days, you can also call us on the telephone or use the online chat solution.
An Intuitive Help Section
The Control Panel gives you a huge know–how base that is integrated into all areas. In each section, you’ll find a Help button which will load for you a selection of step–by–step online classes on how to use a certain option or complete a selected action. Additionally, we have created guide movies so you’re able to get a better idea of the Control Panel’s interface.