Technical Support Channels
A Sixty–Minute Response Guarantee
All your help requests will be replied to within maximum 60 minutes after the trouble ticket or email was received. If your case calls for further assistance from a server admin, we’ll forward the support ticket or the e–mail to the person on duty and we will leave a note to let you know that more time will be required for discovering a solution. And if you make use of our Managed Servers package, any of the server administration services included there will be performed whenever you desire.
A Premium Technical Support Service
- We’ll be available to you 24/7/365 to respond to any queries that you may have connected with our Web Site Control Panel and any of the apps that we have pre–installed for your convenience on the dedicated hosting server. If you also need assistance tackling server admin procedures, you can take a look at our Managed Servers package, which includes backup hard disk drive storage space, weekly OS updates, server monitoring and rebooting services, as well as installation and troubleshooting services.
A User–Friendly Help Section
Our Web Site Control Panel has been installed by default for every dedicated server. Among its functionalities is a rather useful integrated knowledge base that will walk you step by step on all the tasks that you can perform. Most educational articles in addition video versions that demonstrate all the actions that you can perform in a highly illustrative way. You can find all the educational articles and the video tutorials in the upper right corner of each Web Site Control Panel section.