Despite the fact that this isn't the keyaspect to recognize a trustworthy shared hosting company from a bad one or a reseller from a real provider, having the option to call and talk to a live person is a sign that you are not working with a one-person company and that you'll be able to reach somebody every time you're looking for support. The phone support for web hosting services may vary from common to professional, therefore the issues which can be resolved through a call differ based on the specific provider. In the general case, these matters are more basic and include billing or first level technical issues as more complex problems often need a support ticket where both you and the sysadmins can track what is going on with a particular situation. Nonetheless, being able to call your provider can save you a lot of time and efforts for the numerous tiny problems which may eventually appear when you manage your hosting account.
Phone Support in Shared Hosting
All of our shared hosting plans come with telephone support fourteen hrs a day even on official holidays, so that if you do not have an account yet, you are able to call and find out more about our services or if we'll meet the system requirements for your web sites. For your convenience, we have local phone lines in the United States, the United Kingdom and Australia, so that you are able to contact the telephone number which is closer to you. In case you are an existing customer, we will assist you promptly with all the general and billing issues and with multiple technical matters so as to save you time and efforts - we are aware of the fact that in some cases it's more convenient to speak with a live person to get things done right away. Certainly, some problems simply cannot be managed on the telephone, so in such a case you have the option to take advantage of our ticketing system.