If you’ve ever got any inquiries connected with the hosting service or you encounter a problem with your sites, you will have to contact the respective web hosting company’s technical support team. It may not make a difference how soon they’ll reply when you've got a general question, but an issue such as a mishandled script update, for instance, may lead to your site becoming broken or invisible on the web. And the longer you have to wait for the support team to help you, the longer the site will be inoperational. In case you offer goods or services online, any outage will affect your website in an adverse way and you can lose existing or prospective customers. Many web hosting providers, primarily resellers, reply to emails and trouble tickets within 24 hours, but in the e-world that’s much too long, as visitors will scarcely ever go back to a site that is not working correctly over lengthy time intervals.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed max reply time for any client support ticket that you post or any e-mail that you send is only one hour, even if you contact us during weekends and official holidays. Irrespective of the essence of your problem or question, we will help you out right away and will supply you with the necessary info to sort out any problem with your sites. The actual reaction time usually doesn’t surpass 15 to 20 minutes, which means that you can forget about waiting for hours to get an issue solved or what is even worse – waiting around a whole day only to obtain a response that more information is needed whilst nothing’s sorted out. We will offer you assistance in a well-timed manner solely because we understand precisely how precious time can be in the dynamic Internet sphere. The one-hour response time guarantee is valid for any technical or billing query that you might have with regards to our shared hosting.