One-Hour Response Guarantee in Shared Hosting
Our guaranteed max reply time for any client support ticket that you post or any e-mail that you send is only one hour, even if you contact us during weekends and official holidays. Irrespective of the essence of your problem or question, we will help you out right away and will supply you with the necessary info to sort out any problem with your sites. The actual reaction time usually doesn’t surpass 15 to 20 minutes, which means that you can forget about waiting for hours to get an issue solved or what is even worse – waiting around a whole day only to obtain a response that more information is needed whilst nothing’s sorted out. We will offer you assistance in a well-timed manner solely because we understand precisely how precious time can be in the dynamic Internet sphere. The one-hour response time guarantee is valid for any technical or billing query that you might have with regards to our shared hosting.