A live chat is among the many ways of communication supplied by some hosting suppliers as a part of their support service. Determined by the service provider, the chat can be used for billing, pre-sales and/or tech assistance. This method of contact is quicker compared to a support ticket and it will make it less likely to misspell or misunderstand something compared to a call with a representative. In addition, when the trouble that you experience requires some time to be reviewed and taken care of, you're able to do something else in the meantime instead of just waiting, like you'd have to do if you call. Also, you can take advantage of a live chat assistance service for free provided that you have Internet accessibility even if your website hosting supplier is based in another country and they don't have a local phone number you can call.
Live Chat Support in Shared Hosting
As a part of the support services that we provide for all our shared hosting, you can find live chat support which is available 24/7, even on holidays. You can contact us no matter if you already own an account or not, since we will assist you with all sorts of things, ranging from giving you common info on our services in case you are not a customer yet and you are thinking about purchasing one of the packages, to assisting you with setting up an e-mail account in an email client. A part of the problems are more complicated and time-consuming, and you'll need to employ the ticketing system which is incorporated into our Hepsia website hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for quite a lot of things.