There are different ways to contact the web hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you pick is a trouble ticket system. It is the easiest form of communication for a number of reasons. If no technical support staff member is available at the moment and they are all occupied, a phone call may not be replied to, but a ticket will invariably be received. On top of that, you can copy/paste extensive bits of info without needing to worry about typing errors, and in case a particular issue requires more time to be solved or a number of responses need to be exchanged, all the information will be in the very same place, so either party can always see the comments added by the other one. The disadvantage of using tickets to touch base with your web hosting company is that they’re often separate from the web hosting platform, which implies that if you have to supply information or to follow directions, you will need to use at least 2 separate admin dashboards and this number may increase in case you wish to manage a number of domains. On top of that, a lot of hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting for an answer.

Integrated Ticketing System in Shared Hosting

In stark contrast with what you may find with many other hosting providers, the trouble ticket system that we’re using with our shared hosting is part of the Hepsia hosting Control Panel, which comes with all accounts. You won’t have to memorize different log-in names and passwords, as you’ll be able to manage your tickets and the web hosting account itself in one single place. So, if you have an enquiry or chance upon a problem, you can touch base with our help desk staff members right away. Our ticketing system includes a clever search mechanism. This goes to say that even in case you have sent a lot of tickets over the years, you will be able to track down the one that you want without difficulties. On top of that, you can see knowledge base recommendations for fixing commonly met challenges.