Being able to communicate with your shared hosting provider if you have any sort of questions or experience any difficulties is quite important and how fast they'll respond and react is crucial, especially if your website is business-oriented, as more downtime often means losing potential clients. The support solutions are, in addition a way to recognize actual providers from resellers. The second typically reply just to e-mails or support tickets and you'll need to wait for a day or longer in order to get a reply. If the problem involves several replies, you could end up losing days in order to get a problem solved. With a legitimate and reputable website hosting supplier, you will be in a position to contact the support at any moment and get a timely reply no matter what the issue or the question is - customer, pre-sales or technical one.

24/7 Customer Support in Shared Hosting

All our shared hosting come with 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring for our website hosting solutions well before you make a purchase or you are a current client and you have a question or a issue, you will be able to contact us at any time, which includes holidays and weekends. We have a number of channels to contact us - several telephone lines globally for your convenience and live chat support for billing, pre-sales and general questions; e-mail messages and support tickets for more complex matters or any troubles which need extra time to research and fix. In contrast to various other website hosting service providers, our trouble tickets come with a guaranteed max response time of only 1 hour, which means that regardless of what the trouble is, it'll be resolved in a timely manner and you won't waste days so as to have something fixed.