Being able to communicate with your shared hosting provider if you have any sort of questions or experience any difficulties is quite important and how fast they'll respond and react is crucial, especially if your website is business-oriented, as more downtime often means losing potential clients. The support solutions are, in addition a way to recognize actual providers from resellers. The second typically reply just to e-mails or support tickets and you'll need to wait for a day or longer in order to get a reply. If the problem involves several replies, you could end up losing days in order to get a problem solved. With a legitimate and reputable website hosting supplier, you will be in a position to contact the support at any moment and get a timely reply no matter what the issue or the question is - customer, pre-sales or technical one.

24/7 Customer Support in Shared Hosting

All our shared hosting come with 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring for our website hosting solutions well before you make a purchase or you are a current client and you have a question or a issue, you will be able to contact us at any time, which includes holidays and weekends. We have a number of channels to contact us - several telephone lines globally for your convenience and live chat support for billing, pre-sales and general questions; e-mail messages and support tickets for more complex matters or any troubles which need extra time to research and fix. In contrast to various other website hosting service providers, our trouble tickets come with a guaranteed max response time of only 1 hour, which means that regardless of what the trouble is, it'll be resolved in a timely manner and you won't waste days so as to have something fixed.

24/7 Customer Support in Dedicated Servers

If you obtain a dedicated server through our company, you are able to contact us at any time using various channels and the max time that you'll have to wait for a response is up to one hour, which means that you can forget about waiting a whole day. Our customer and technical support service is accessible 24/7 regardless of whether it is a weekend or a holiday and we can support you with anything related to the apps which are pre-installed on your server. To get in touch with us about a tech issue, you can open a ticket from the Help section of your billing Control Panel or you can send us an email message. In case you have any kind of common questions or you would like to learn more about our services before you order, you may also use our live chat or you could call one of the local telephone numbers that we have in different countries around the globe. If you'd like to receive help with third-party software that you can't set up or operate efficiently, you'll be able to add the Managed Services upgrade to your current plan and our system administrators will assist you.